Maintenance des solutions de Téléphonie et de relation client et services associés • Lot 1 : Prestations pour la solution de Téléphonie TOIP ALCATEL • Lot 2 : Prestations pour la solution de Relation Usager KIAMO

Summary

The tender concerns maintenance of telephony and customer relationship solutions and related services. It is a framework agreement with two lots: 1) services for the ALCATEL TOIP telephony solution and 2) services for the KIAMO user relationship solution (CONNECTEO). The bidder must take into account preventive, curative and corrective maintenance of the existing hardware and software base, and where needed the supply of additional services, equipment and licences. The machine-readable notice did not include precise exclusion grounds or qualification requirements; they must be checked in the tender documents.