Tender for the implementation of a telephone listening, referral and psychological support platform for health professionals and students

Summary

The tender concerns a telephone-based listening, referral and psychological support platform for health professionals and health students. The service must be delivered by qualified clinical and private-practice psychologists and includes a standard service, an urgent service handled within 24 hours, and a specific service handled within 72 hours. The contractor must ensure 24/7 call handling, consultations by telephone or via the SPS mobile app, and a website where a psychologist can be selected or the same psychologist can be contacted again. The contract is a framework agreement with a duration of 1 year, renewable twice for 1 additional year each time.