Post-warranty service for accelerators and related systems

Summary

The tender concerns post-warranty service for accelerators and related systems, split into two lots: Versa 1 and Versa 2. The contractor must provide service inspections, repairs and replacement of parts with new factory parts, software updates if needed, disposal of removed components, and on-site performance of the contract. The service response time is up to 24 hours on working days, parts must remain available for 36 months, and the contractor must submit an inspection schedule within 14 days after contract signature. E-invoicing is required. The award criterion is price only.