Technical support and maintenance of the KSAT2000i system

Summary

The tender concerns technical support and ongoing maintenance of the KSAT2000i system. The contract is for services, lasts 18 months, and is not divided into lots. The price is not the only award criterion: quality criteria also apply, including response and resolution times for critical and high-priority incidents. The machine-readable notice does not set out precise qualification or exclusion requirements, so these must be checked in the tender documents.