Creation of a unified integrated system for telephone 116111 and implementation and operation of an online communication tool

Summary

The tender concerns the creation, installation and maintenance of an online communication tool, i.e. a contact centre, throughout the contract period, and the operation of the children’s and youth helplines 116111 and 80006008. The solution must allow customers to start a written online chat via the contracting authority’s website, application, Facebook and, if needed, other social media platforms. The procurement is not divided into lots and the bidder must submit an offer for the whole service. The bid must be submitted electronically and must include a technical offer, qualification documents and a financial offer.