Conducting a customer satisfaction survey

Summary

The tender concerns a customer satisfaction survey for SIA “Rīgas nami” in 2026 and 2027. The bidder must plan and carry out an online and telephone survey, process the data, prepare an analytical report and present the results. Key requirements include at least a 10% response rate, prior experience with similar surveys, a minimum net turnover of EUR 40,000 in the last two reporting years, and a bid validity of at least 90 days.