CRM Platform

Summary

The tender concerns a CRM platform licence and related implementation, onboarding and integration support for EIT Culture & Creativity. The solution must replace the current non-CRM tool and provide a single, scalable and governed environment for managing external contacts and relationships, including consent management, communications, reporting and integration with existing systems such as Mailchimp, Monday.com and Hivebrite. The machine-readable notice did not include precise exclusion grounds or qualification requirements; these must be checked in the tender documents.