Provision of software as a service (SaaS) for the continuation of the AI-based patient telephone support system operated by umivale Activa

Summary

The tender concerns the provision of software as a service (SaaS) to continue an AI-based telephone support system for patients used by umivale Activa. It is an open procedure with multiple award criteria. The contract is for services, with an estimated value of EUR 667,500 and a planned duration of 12 months starting on 1 July 2026. Bids must be submitted electronically by 1 June 2026 at 14:00. The award criteria include price, deadline, coverage, work team and methodology. The bidder must also meet turnover and reference requirements, and comply with the ethical code and other tender document conditions.