CRM customer relationship management system

Summary

The tender concerns the procurement and implementation of a CRM customer relationship management system for the City of Vaasa. It is a services contract with an estimated value of EUR 350,000. The contract term is 48 months, after which it continues for an indefinite period. The contracting authority also wants the option to order further development and minor enhancements for the future CRM system. The bidder should note that the machine-readable notice did not set out detailed qualification or exclusion requirements, so these must be checked in the tender documents.