Tender detail

Customer Voice Listening Solution for TGV

Summary

The tender concerns the purchase of a SaaS customer voice listening tool. The solution must make it possible to centralise and manage verbatim feedback collected from all communication channels available to TGV-IC customers. The machine-readable notice did not include precise qualification or compliance requirements; these must be checked in the tender documents.

Reference number
391520-2026
Buyer
SNCF Voyageurs
Country
France (FRA)
Procedure
Competitive procedure with negotiation
CPV
48000000 Software package and information systems
Deadline
2026-06-19
Status
Open
Contract subject
Supplies
Estimated value
Not published
Source
TED

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