Customer services – DEW21; User Help Desk

Summary

The tender concerns consolidating part of DEW21’s service desk under one central service provider. The work covers IT support and service desk tasks across various systems and applications, ranging from a full end-to-end solution with 1st and 2nd level support by the contractor to qualified dispatching of tickets to DEW21 internal specialist teams or third parties. Support is also expected for handling general service requests in day-to-day operations.