24-hour monitoring and telephone support service for older persons and persons with disabilities

Summary

The tender concerns a 36-month service to support older persons and persons with disabilities in the Region of Eastern Macedonia and Thrace in living independently and safely at home. The service includes 24/7 monitoring and telephone support through special devices, including home monitoring devices with fall detection and a panic button, as well as tracking and location devices for use outside the home. The bidder must take into account that the service must operate around the clock throughout the year and include automatic alert handling through a call centre and the necessary follow-up actions.