Management and hosting of the national fault number

Summary

The tender concerns the management and hosting of the national gas and electricity fault number 0800-9009 and the paid number 0900-9009111. The work includes a central IVR environment, call routing, management portals, links to the contact centres of the regional network operators, and the provision of the full telephony service. The bidder should note that the exact participation and technical requirements must be checked in the tender documents, especially the selection guide.