Telecommunications services for the customer contact centre

Summary

The tender concerns support for handling incoming calls relating to the assessment and collection of local taxes and property valuation. The service is needed when the contracting authority requires additional capacity, especially during peak periods. The bidder must also note that the annual quoted amount may not exceed EUR 200,000 excluding VAT, as this is also the annual ceiling for ICT management costs; if the limit is exceeded, the bidder will be excluded from further participation.