Tender detail
Call centre services
Summary
The tender concerns a framework agreement for EVN Group campaign and customer service for one lot. The services cover support for sales and service campaigns, tariff changes, inbound and outbound customer contacts, handling customer enquiries about invoices and master data changes, and processing enquiries about grid connections, photovoltaics and energy market topics. The exact technical minimum requirements, volumes and ordering arrangements will be provided in the second stage of the procedure.
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