Service contract for Mitel MX-ONE, Teams voice services, subsystems and the Sinus MECC control-centre communications system including software assurance

Summary

The tender concerns a service contract for Mitel MX-ONE, Teams voice services, related subsystems and the Sinus MECC control-centre communications system, including software assurance. The contractor must provide 24/7 support, second- and third-level support, help desk services, on-site support when remote resolution is not possible, and training. The notice also requires extensive qualification evidence, including registration, turnover, staff numbers, insurance, certificates, references, staff profiles and a local presence in North Rhine-Westphalia within 50 km of the contracting authority’s area.