User support service for the Spanish Patent and Trademark Office, O.A. (OEPM)

Summary

The tender concerns an external contact centre service for the Spanish Patent and Trademark Office (OEPM). The contractor must provide information, guidance and assistance to citizens through a multichannel service centre acting as a single point of contact. The contract is for services, with an estimated value of EUR 2,347,778.53, a planned duration of 2 years and up to 2 renewals. Price is the only award criterion.