User support, operation and systems support services for the ICO Group

Summary

The tender concerns user support, operation and IT systems support services for the ICO Group, including the Instituto de Crédito Oficial, Axis Participaciones Empresariales and Fundación ICO. The contract covers handling user incidents and needs through the user support centre, as well as operating the ICO’s IT equipment and infrastructure. The award criteria include quality and price, with price weighted at 39%, additional training and experience of staff at 31%, and service design at 30%. Bidders must submit their offer electronically by 21 May 2026 at 14:00, and the contract term is 3 years with up to 2 extensions.