Q086FA - Digital support and assistance for the Loire-Atlantique department and associated structures

Summary

The framework agreement concerns digital support and assistance for the Loire-Atlantique department and associated structures. The contractor must set up a call centre / single point of contact for users, provide remote or on-site technical support, handle service requests and incidents in the users’ digital work environment, diagnose and resolve issues, and also manage hardware logistics and the deployment of digital equipment. The contract is a framework agreement with subsequent contracts and purchase orders, priced on a unit-price basis. Participation requires qualification evidence on staffing, turnover, professional qualifications, references, insurance and quality certification.