Centre de services et assistance aux utilisateurs (HELPDESK)

Summary

The tender concerns the renewal of a user support service centre and helpdesk services for BRGM staff. The service covers first-level IT support by phone and remote access, second-level hardware support on site, and administration tasks for internal tools. The contract is for services, uses open procedure, is a framework agreement with one operator, and requires electronic submission and e-invoicing. The machine-readable notice does not provide precise participation requirements, so the tender documents must be checked.