Implementation and maintenance of the contact centre

Summary

The tender concerns the implementation and maintenance of a new contact centre on the Microsoft Dynamics 365 platform. The existing call centre solution will be replaced. The contract covers setup of the solution, 3 years of maintenance, and 2,000 optional hours for additional services. The award criteria include price, additional references and additional staff. The notice also indicates electronic submission, e-invoicing, and that the contract does not need to be performed under sheltered employment programmes.