Germany – IT services: consulting, software development, Internet and support – Central 1st-Level Support

Summary

The tender concerns first-level IT support services for the Bayerische Landesamt für Schule (LAS) in Germany. The service includes receiving user enquiries, operating the telephone system and ticketing system, processing and forwarding requests, cooperating with second-level support, and continuously maintaining the knowledge base. The machine-readable notice did not include precise qualification, exclusion or compliance requirements; these must be checked in the tender documents.