Application and related services for the urgency request and appeal process

Summary

The tender concerns the purchase of an application and related services so that residents have a digital channel to submit an urgency request and, where possible, an objection. The solution must handle the request, attached documents, applicant identification and payment of administrative fees, connect to the housing allocation system, archive documents, monitor deadlines, and enable communication between the applicant and the case handler. The supplier must also maintain, manage and further develop the application; work must start immediately after contract award.