CRM system tender

Summary

The tender concerns the implementation of a central CRM system for Gilde Opleidingen. The system must allow all sectors and services to record customer data and contacts in a uniform way for relationship management, contract education and internships (BPV). It also includes setting up a sales funnel for Gilde Bedrijfsopleidingen, advising on work and management processes, and providing adoption support through training and instruction for key users and/or end users. The notice indicates an expected maximum budget of EUR 390,000 for 4 years for about 50 users; if a Microsoft Dynamics solution is offered and the contracting authority provides the licences, the maximum budget for the first 4 years is EUR 225,000.