Software application services for a customer guidance system

Summary

The tender concerns the supply, implementation and related services of a complete customer guidance system. The system must at least include customer guidance at the counter, online appointment management, payment processing with support for both card and cash payments integrated into the customer guidance process, and management information and reporting. The bidder should note that the contracting authority is looking for a user-friendly, future-proof solution that supports customer-oriented and effective service delivery for the Municipality of Den Helder.