ICT outsourcing services for computer centre systems maintenance

Summary

The tender concerns outsourcing services and related ancillary services for computer centre systems maintenance. The supplier must be able to provide operational and specialist management, support and continuous improvement services in line with ITIL processes and defined service levels. As-a-service solutions for business continuity are also required, in particular DRaaS and BaaS, delivered on the supplier’s own infrastructure. Exact qualification and exclusion requirements must be checked in the tender documents.