Managed network operations service

Summary

The tender concerns managed services for the contracting authority’s LAN and WLAN infrastructure. The contractor must take over the existing environment, operate it, stabilise it and further develop it into a reliable, transparent and permanently manageable network operation. The work must take into account the requirements of a hospital with critical infrastructure relevance. The contractor must be able to handle outages, incidents, changes and security events in line with clinical operating processes. This includes short escalation paths, reliable service hours, structured documentation, clear communication channels and a qualified technical team. A key objective is to reduce dependence on individual know-how and manually driven operating processes. The contractor must establish standardised operating procedures, review and update existing documentation, and make service quality measurable.