Central Service Desk services for ARD, DLR and DW

Summary

The tender concerns the re-tendering of the central Service Desk for ARD. The contractor must provide central first-level telephone support and on-site field service at the broadcasting organisations. A framework agreement will be concluded for an initial term of 48 months with up to four automatic 12-month extensions, for a maximum of 96 months. The exact technical and participation requirements must be checked in the tender documents.