Reception services

Summary

The tender concerns reception and hospitality services with a limited security component for the shared premises of Veiligheidsregio Zaanstreek-Waterland and GGD Zaanstreek-Waterland at Prins Bernhardplein 112 in Zaandam. The contractor must handle visitor reception, registration and referral, telephone services, first-line information, light administrative support tasks, and opening and closing the building. In the evening, limited security-related tasks are also required. The estimated contract value is about EUR 1,680,000 excluding VAT for the full contract term, including extensions. In addition to price, the award criteria also cover service delivery, continuity, handling tense situations, and implementation/cooperation.