CRM system procurement

Summary

The tender concerns the design and implementation of a central customer relationship management system for Gilde Opleidingen. The solution must allow all sectors and services of the organisation to record customer data and contacts in a consistent way, support a sales funnel for Gilde Bedrijfsopleidingen, and include advice on the platform’s work and management processes. The bidder must also provide adoption support, including training and instruction for key users and/or end users. The expected budget for 4 years is EUR 390,000; if the solution is Microsoft Dynamics and the contracting authority provides the licences, the maximum budget for the first 4 years is EUR 225,000.