Outsourced multichannel assistance services for users of public policies entrusted to ASP

Summary

The tender concerns outsourced multichannel assistance and support services for users of public policies entrusted to ASP. The contractor is expected to provide daily support for aid applications and for using the web portals made available by ASP, as well as additional related services. This is an open procedure for services, structured as a single lot and a framework agreement with a maximum value of EUR 6,000,000 for 33 months, with the possibility of one 12-month renewal. Bids must be submitted electronically and the contract includes a mandatory social insertion and employment promotion clause.