AI-supported voice dialog system

Summary

The tender concerns an AI-supported voice dialog system. The contractor must provide, implement and integrate a cloud-based voicebot solution, connect it to the existing novomind iAGENT omnichannel system, develop and train selected use cases, provide an administration interface, ensure GDPR compliance, support integration with existing systems such as CRM EVI and Confluence via REST, train EWP staff, and support future expansion to additional channels such as chatbots, messengers and email.