Market survey within the comparative analysis under Article 68 CAD for identifying a software solution for managing the contact center platform

Summary

The tender concerns a market survey for a software solution to manage the contact center platform. CSI Piemonte wants to check whether the market offers solutions with the functional and technical features needed to manage the call center service and integrate it with the CRM and ITSM solution already used by CSI Piemonte. It also wants indicative information on availability conditions, costs and delivery times. The machine-readable notice did not include precise exclusion grounds or qualification requirements; these must be checked in the official tender documents.