Procurement of support services for ITSM processes in three lots

Summary

The tender concerns support services for ITSM processes in three lots. The work covers operational support, process steering and further development of IT processes, with the aim of improving the availability and stability of IT systems through qualified staff in three roles. A bidder may submit all three lots. The estimated value is EUR 15,169,704. The deadline for tenders is 18 May 2026. The bidder must provide references and declarations showing suitability, and must also submit the required exclusion-ground declarations, the Article 5k declaration under EU Regulation 833/2014, the company-data declaration, the HVTG commitment on fair wages and minimum pay, and the data-processing agreement with the required technical and organisational measures. Exact document and proof requirements must be checked in the tender documents.