Customer relationship management solution

Summary

The tender concerns a comprehensive customer relationship management and billing solution. The bidder must provide a complete service package including a customer information system as a SaaS solution, an end-customer self-service portal, billing, payment monitoring and debt collection services, as well as customer service and support services. Partial bids are not accepted, and alternative bids are allowed only if expressly permitted or requested in the tender documents. The exact minimum and quality requirements are set out in Appendix 1 to the tender documents.