ICT Managed Services

Summary

The tender concerns ICT managed services for about 300 employees. The supplier is expected to provide workplace services, servicedesk support (1st and 2nd line), Microsoft 365 administration including Entra ID, Intune and security, device management (MDM/MAM), network management and hosting, VOIP and mobile telephony coordination, monthly SLA reporting, onboarding/offboarding support, and ICT improvement projects. The contract is planned for 4 years with two optional 2-year extensions. The award criteria are price 30%, quality 30%, cooperation 20%, innovation 10% and presentation 10%.