Procurement of a comprehensive solution for customer service and customer work management

Summary

The tender concerns the procurement of a comprehensive solution for customer service and customer work management. The solution includes the right to use the system and to expand it during the contract period, additional expert services, and a delivery and implementation project including training. The procedure is a negotiated procedure, and in the first stage candidates must submit a request to participate. If more than four suitable applications are received, four candidates with the highest combined scores will be invited to negotiations.