First-level support for the AFBG Digital online service

Summary

The tender concerns first-level support for the AFBG Digital online service. The contractor must operate a hotline and user support channels, handle written and telephone enquiries, provide customer advice on the digital AFBG application and related information, support co-browsing, prepare regular statistics and reports, assist with data protection and information requests, take part in monthly video conferences, and create support tickets for technical issues. Staff must have German language skills at C2 level. The exact qualification and exclusion requirements were not provided in the machine-readable notice and must be checked in the tender documents.