IT services: consulting, software development, Internet and support services – CCaaS solution for RETA

Summary

The tender concerns the renewal of SNCF Gares & Connexions’ RETA system. A CCaaS (Contact Center as a Service) solution is sought to route calls from BAU emergency call points to CGA call management centres and to handle CGA calls through a user interface. The machine-readable notice did not include precise participation or compliance requirements; these must be checked in the tender documents.