Workforce management SaaS application for KCC and Civil Affairs

Summary

The Municipality of Utrecht is procuring a SaaS workforce management application for the Customer Contact Centre (KCC) and Civil Affairs. The contract covers delivery, implementation, management, maintenance and further development of the application. The notice indicates an estimated contract volume of EUR 750,000 excluding VAT over 10 years, including implementation, annual licence and maintenance costs, and indicative additional services. The machine-readable notice did not include precise qualification or exclusion requirements; these must be checked in the official tender documents.