Development of customer management and customer service process

Summary

The tender concerns expert services for BusinessOulu to develop customer management, customer segmentation, service pathways, the customer service process and data-driven management for employment services. The bidder must be able to produce a practically implementable customer management model including segmentation criteria, segment-specific service pathways, management structures, and definitions for indicators and reporting. The exact exclusion grounds and qualification requirements must be checked in the tender documents.