Software application services for the supply and implementation of an omnichannel contact center system with AI functionality for L-Bank

Summary

The tender concerns the supply, implementation and commissioning of an integrated omnichannel contact center system in SaaS operating mode for technical support of customer advice and service. The solution must also include the development and implementation of an AI-supported customer agent, together with the necessary project and rollout services. The machine-readable notice did not include precise qualification, exclusion or compliance requirements; these must be checked in the tender documents.