ICT services outsourcing and related support services

Summary

The tender concerns outsourcing and ancillary ICT services delivered under a model requiring operational and specialist management, support and continuous improvement processes in line with ITIL and defined service levels. It specifically requires as-a-service solutions for business continuity, in particular DRaaS and BaaS, provided on the supplier’s infrastructure. The services must comply with the applicable legal framework and the security and resilience requirements set out in the technical specifications.