Tender detail

Communication training programmes: "Clear message in customer communication" and "Difficult communication with the customer"

Summary

The tender concerns two communication training programmes: "Clear message in customer communication" and "Difficult communication with the customer". The bidder must provide a trainer who meets the stated education, experience and adult-training competence requirements, and the offer must comply with the tender documents. Joint bidders, business secret information, offer submission, price structure and equivalence confirmations must also be handled as required.

Reference number
312525-0000
Buyer
Sotsiaalkindlustusamet
Country
Estonia (EST)
Procedure
Small procurement
CPV
80521000 Training programme services
Deadline
2026-07-24
Status
Open
Contract subject
Services
Estimated value
Not published
Source
RHR

Participation requirements

Tender requirements are available in the official tender documents.

Compliance requirements

The contracting authority checks the exclusion grounds under Section 95(1) of the Public Procurement Act for the successful bidder. The bidder must confirm that none of those grounds apply and, if necessary, provide explanations of self-cleaning measures. It must also confirm the absence of involvement in the preparation of the procurement, conflicts of interest, insolvency or liquidation proceedings, and previous serious contract breaches or early terminations. In addition, a domestic restriction based on the bidder’s place of residence or establishment applies if the contracting authority has set such a restriction in the procurement documents.

Qualification criteria and exclusion grounds

The hankepass did not contain any qualification or selection criteria. The compliance requirements state that the bid must comply with the tender documents, the price must be submitted in the prescribed structure, and, where relevant, equivalence must be explained and supporting evidence attached. If this is a joint bid, an authorised representative must be appointed and a power of attorney from the joint bidders must be attached. The bidder must also indicate any business secrets and justify their designation. For the trainer, the bidder must submit a document proving education, a signed CV, and a document proving adult-training competence or feedback from previous training. The trainer must have higher education, at least 3 years of practical work experience in the field related to the training topic, at least 5 trainings delivered during the last 5 years, at least 1 of them in the public sector, experience in training or working with target groups related to customer service or service delivery, and adult-training competence in at least one of the described ways. The training programme description must show the topics, schedule, scope, methods, preparatory part, structure of the practical training day, follow-up activities and learning materials.